Help & Support

Please wear non-marking indoor court shoes to help protect our playing surfaces. We recommend comfortable athletic wear.

No gear? No problem. We’ve got rentals available on-site:

• Pickleball paddles: $5
• Padel rackets: $7

Forgot something? Stop by the Fairgrounds Pro Shop for everything you need on and off the courts. We carry clothing, accessories, hard goods, and more, so you can look the part and play your best.

Cancellations made up to 8 hours before your reservation will be processed as a full refund to your account in the form of credits. Cancellations made within 8 hours of your reservation will result in you still having to pay in full.

Of course. Visit our Contact Us page and one of our team members will be happy to help.

We’re open to partnerships! Get in touch with us at brand@visitfairgrounds.com.

No problem. Our team is happy to teach you the basics of pickleball or padel when you arrive. You can also learn more about the rules of gameplay on our blog.

Fairgrounds is open to all ages.

Our Pro Shop offers a variety of gear for sale or rent. Balls are included with paddle rental or Learn to Play lessons.

Setting up your Fairgrounds profile via PodPlay is quick and easy:

1. Head to PodPlay and enter your email — whether you’re an existing member or new to Fairgrounds.
2. Check your inbox for a verification email (peek in spam if you don’t see it).
3. Go to the Account tab, tap Account Info, and enter your name and credit card details.
4. Review and accept the Liability Waiver, Terms of Service and Privacy Policy.

And just like that — you’re in.

You can book a court anytime from the “Booking” tab:

1. Choose your location.
2. Tap the day and time you want to play.
3. Set your group size, choose a court, and add a coach if you’d like a lesson.
4. Hit “Reserve” and you’re all set.

Booking a coach for a private lesson is simple:

1. Start a court reservation.
2. Tap “Add a Coach”.
3. Select the number of players (up to 6 per lesson).
4. Confirm your booking — and you’re set to rally.

Each coach has a detailed bio, coaching philosophy and player level, and you can filter by coach to view real-time availability for the week.

Checking in is quick and contactless:

1. When you arrive, a Check-In button appears on your screen (it becomes active shortly before your start time).
2. Tap Check-In to generate your personal QR code.
3. Hold your phone up to the scanner at the front desk.
4. When you hear a buzz, you’re checked in!

Don’t see the button? Our on-site team is always happy to help.

You can cancel a reservation or your participation in an event if your plans change:

1. Go to the Reservations tab in your account.
2. Find the reservation or event.
3. Click Cancel reservation, then confirm.

Standard policy: cancel at least 24 hours in advance for a full refund or credit. Cancellations within 24 hours are subject to a full charge. Some events require more notice. There’s a 10-minute grace period after booking (except for bookings made within 40 minutes of the start time).

Every Fairgrounds member needs to accept our Liability Waiver before hitting the court:

1. Go to PodPlay and log in.
2. Click the Account tab.
3. Click the Liability Waiver button and follow the steps.

If you try to book a court or join an event, the app will prompt you to sign before checkout.

1. Log in at PodPlay.
2. Click your profile icon (top right) and select Account Info.
3. Click Phone, enter your number and hit Send Code.
4. Enter the code from the text to verify.

Your number is now linked to your account.

Our system uses passwordless access by default, but you can create a password:

1. Go to the Account tab and tap Log Out.
2. On the login screen, tap “Login with your password”.
3. Tap Reset your password, enter your email and hit Send Link.
4. Open the reset email, tap Reset Your Password, enter a new password and confirm.

Stuck in a sign-up loop? Here’s what to do:

1. Don’t tap the button — press and hold the “Sign Up / Sign In” button in the email.
2. Tap “Copy Link”.
3. Open your browser manually and paste the link into the address bar.
4. Hit enter — and you’re good to go.

Still having issues? Reach out to info@visitfairgrounds.com — we’re here to help.

DUPR (Dynamic Universal Pickleball Rating) is the most trusted rating system in the sport. Certain Fairgrounds programs are DUPR-verified, meaning players must fall within a rating range to register.

To link an existing DUPR:

1. Tap the Account tab.
2. Tap DUPR Rating.
3. Follow the link to log in with your DUPR username and password.

Don’t have a DUPR yet? Create a free account at mydupr.com, log matches with other DUPR players, or join a Fairgrounds DUPR clinic and we’ll log results for you.

You’ll need a child profile before booking any kids programming:

1. Head to the Account tab and tap Account Info.
2. Scroll to Kids Profiles.
3. Tap “Add a Kid Profile” and enter their name, date of birth, any allergies or medical info, and your preferred location.

You’ll also sign a waiver on their behalf. Like adult accounts, waivers are location-specific — once signed, you’re good to go for that location.

A couple of quick things to check:

Make sure you’ve added a credit card. Even if your booking is free with a promo code, you still need a card on file. Head to the Account tab, tap Account Info and add your card, then try the code again.

Try booking on the web. Sometimes codes work better on desktop — go to PodPlay and try again.

Still not working? Reach out to info@visitfairgrounds.com and we’ll get it sorted.