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General FAQ

What is your cancellation policy?

Please be advised that cancellations made up to 8 hours before your reservation will be processed as a full refund to your account in the form of credits. Cancellations made within 8 hours of your reservation will result in you still having to pay in full.

I have a question that isn’t listed. Is there someone I can speak to?

Of course. Visit our Contact Us page and one of our team members will be happy to help.

Do you partner with brands?

We’re open to partnerships! Get in touch with Monika! monika@visitfairgrounds.com

I want to play, but I don’t know any pickleball or padel rules.

No problem. Our team is happy to teach you the basics of pickleball or padel when you arrive. You can also learn more about the rules of gameplay on our blog.

Can I book lessons or clinics?

Lessons and clinic now available at Cloverdale Mall! Become a member to register for a lesson.

Is there an age restriction?

Fairgrounds is open to all ages.

Are rental paddles still available?

Our Pro Shop offers a variety of gear for sale or rent. Balls are included with paddle rental or Learn to Play lessons.

Are you going to be opening up new locations?

Yes! We have big plans for 2024 and can’t wait to share our new 8 locations with you. Do you have a suggestion on where we should open? Let us know here.

What Fairgrounds locations are currently open?

Cloverdale Mall is now open! Assembly Park is opening this spring!

Event Related Questions

I have completed my event booking! Can I arrive early to greet my guests and set up decor?

We welcome event organizers to arrive up to 20 minutes before your event to welcome your guests and start setting up decor if the lounge space is available to do so. If you require more than 20 minutes of set up prior to your event, please take this into consideration before booking as an extra hour of space rental may be required.

My package includes coaching but I don’t want a coach. Can I have this charge removed?

While we understand you may not need coaching, we recommend all parties including at least one hour of professional coaching to help organize play and ensure a smooth experience, especially for beginners. Unfortunately, we are unable to remove coaching from the package as it is a key part of the event structure.

My package includes 1 hour of professional coaching. Do you offer additional coaching options?

Yes, we offer additional coaching options! Our experienced coaches are available for $150 per hour. You can add extra coaching hours beyond what’s included in your package, or opt to book a second coach for those parties that include many new players or who are looking for extra guidance and attention.

How do tournaments work?

If you choose the tournament option, our staff will organize the tournament for your event, and a coach will oversee and run the competition. Please note that this option requires a minimum of 2 hours of coaching.

What are the payment terms?

Once you finalize your booking preferences, you will receive a client booking agreement. This Agreement must be signed and returned to confirm the booking of the event along with a non-refundable deposit of 50% of the total event cost. The remaining balance is due no later than 14 days before the event date.

I’m sick. Can I rebook? And is there an additional fee for this?

If you're unable to attend due to illness, we’ll gladly help you rebook your event at no additional charge if the request is made more than 14 days ahead of your original event date. If the request is made less than 14 days ahead of your event, you may choose a new date, but the 50% non-refundable deposit will be forfeited. A new deposit will be required to confirm the new date.

Do you offer bar service?

While we are not a licensed venue, we can apply for a Special Occasion Permit (SOP) to allow the service of alcohol at your event, provided it is a full buyout. Please note that there is an additional $100 fee for the permit, and alcohol will only be served to guests who are of legal drinking age.

What if I need to rebook?

We’re happy to assist you in rebooking your event at no extra charge if the request is made more than 14 days prior to the original event date. If the rebooking request is made within 14 days of the event, you may choose a new date; however, the 50% non-refundable deposit will be forfeited. A new deposit will be required to secure the new date.

What is your cancellation policy?

All changes or cancellations must be submitted in writing. Please note that cancellations or modifications will not be accepted within 14 days of the event date. If a cancellation is made within this 14-day period, the client will forfeit the 50% non-refundable deposit.

Is additional signage allowed outside the facility?

No, additional signage outside the facility is not allowed without prior approval from the Cloverdale facility staff.

Are there any charges for large groups?

Yes, there is an additional charge of $50 per hour for every 25 people over 100 people, which covers the cost of two extra staff members.

When do I pay?

All events require a 50% non refundable deposit to confirm booking, with the remainder of the amount due 14 days prior to the event. Members have up to 14 days prior to the event for any cancellations. All cancellations will be rebooked for another date.

Do I have to become a member?

Everyone who enters Fairgrounds must become a free member. This ensures everyone, playing or not, is covered under our safety liability.

Can I have bar service for my event?

Bar service is available with our food and beverage partner but can only be accommodated with full space bookouts or our private event space, 5 court bookout.

What happens if the deposit is not received within 48 hours?

If the non-refundable 50% deposit is not received within 48 hours of placing the hold, the event hold will be removed, and the booking will be cancelled.

How do I confirm my booking?

To confirm your event, simply complete the Private/Group Event Google Form or our Corporate Event Google Form. Once submitted, our team will reach out to finalize the details. Once the details are finalized, a 50% non-refundable deposit is required within 48 hours in order to confirm your booking.

Can we customize our package or request additional services for free?

Our event packages are carefully designed to provide excellent value and an exceptional experience. While we’re happy to discuss optional add-ons, these are charged separately. Unfortunately, we’re unable to offer additional services or customizations at no cost. We appreciate your understanding!

Why should we book an event package instead of just reserving courts ourselves?

While you can reserve courts individually at a lower cost, an event package offers significant benefits: personalized learn-to-play instruction, tailored programming, and guaranteed advanced bookings for your desired date and time. Court bookings via the booking platform only become available 10 days before your preferred date & time and therefore might not be available due to high demand.

Is there parking at the venue?

Yes, all our locations offer convenient parking options, though availability may vary based on the site.

What should we wear and bring?

We recommend wearing athletic clothing and non-marking court shoes. Paddles, balls, and all necessary equipment are provided, so just bring your energy and excitement!

How is the final cost determined?

The final event cost is determined after confirming your package, preferences and add-on selections. You will receive a breakdown of the costs before finalizing your booking.

What is the cost of a private event?

Pricing varies based on group size, duration, and any additional services. Fill out either our Private/Group Event Google Form or our Corporate Event Google Form to receive a detailed quote tailored to your event.

How long can I hold a date before confirming?

A hold on a date can only be placed for 48 hours. After that, the hold will be removed unless the 50% deposit is received.

How far in advance should I book?

Our courts are in high demand, for smaller private events, we recommend booking at least 2-4 weeks in advance to secure your desired date and time, corporate events require 1 month's notice.

Can we book during off-hours or on weekends?

Yes, we offer flexible booking times, including evenings and weekends, to suit your group’s schedule. Availability may vary, so we recommend booking early to secure your preferred time slot.

Are there catering options available?

While we don’t offer in-house catering, you’re welcome to bring your own food or work with local caterers. Some of our locations are conveniently close to great dining options if you prefer to plan a post-game meal offsite.

Do I need to know how to play pickleball or padel?

Not at all! We offer beginner-friendly learn-to-play sessions led by our certified instructors, so everyone can enjoy, regardless of experience level.

How long is a private event?

Private event bookings are a minimum of 2 hours, but we’re happy to discuss custom durations based on your needs.

How many people can participate?

Our venues can accommodate groups of various sizes depending on the location and available courts. Typically, each court can host 4-6 players at a time, but larger groups can rotate players for an inclusive and active experience.

What’s included in a private event package?

Our packages typically include court bookings, lounge area and optional learn-to-play instruction or group programming led by our experienced facilitators. Customizations, such as extended playtime, equipment add-on, or additional services can be arranged.

What types of events can we host at Fairgrounds?

Fairgrounds is the perfect venue for a wide range of events, including team-building activities, corporate gatherings, birthday parties, family reunions, and holiday celebrations.

Is there a membership fee?

No! Membership is free. We want everyone to enjoy gameplay and get moving together through a shared love of racket sports and community.

Is the 2400 Yonge Street location still open?

After an amazing 2022 season, this pop-up location is now closed and will not be re-opening.

What Fairgrounds locations are currently open?

Our Stackt Market location is now open for the summer Tuesday-Sunday, 12-9 pm. Stay tuned for more information on future locations and other potential pop-ups!

Are you going to be opening up more locations?

Yes, eventually! We’re working hard on lining up more courts within the Toronto downtown area & broader GTA. Once we have more information & firm dates, you’ll be the first to know.

Can I book in advance?

Yes! Court time can be booked up to one week in advance by signing up as a member and booking a court here.

Can I just walk in and play?

You may be able to, but we highly recommend booking in advance. Walk-in court time is subject to availability, and we cannot guarantee access.

What’s the price to play?

We like to keep it simple, and most importantly, affordable. Open play is $10 per person, per booking.

Are rental paddles available? 

You are welcome to bring your own, but we have you covered if you arrive sans paddle. Rental paddles are available for $5 (and balls are included with your booking!)

Is there an age restriction?

Our club is all ages. Whether you want to entertain your kids on a sunny day or looking for a place to get dinking (pun intended) with your 19+ pals, Fairgrounds doesn’t discriminate on age - the more variety, the better!

Can I book lessons or clinics?

Right now we’re not offering lessons or clinics at Stackt Market, but that will change when additional locations + more courts are available.

What do I wear?

No dress code. Comfortable, athletic clothing and court sneakers are encouraged. Personal flair is optional but always appreciated.

I want to play, but I don’t know any pickleball rules

No problem! Our team is happy to teach you the basics of pickleball when you arrive or learn more about the rules of gameplay on our blog.

What is DUPR?

Dynamic Universal Pickleball Rating is the most accurate and only global rating system in Pickleball. All players, regardless of their age, gender, location, or skill, are rated on the same scale between 2.000-8.000 based on their match results. Learn more on the DUPR website.

I’ve never played pickleball, should I still join or book a court?

Absolutely! Pickleball is for everyone and is easy to pick up, most people can learn within ~20 minutes and there’s always someone around to help if you have questions.

Do you partner with brands?

We’re on a mission to make racket sports more accessible, fun, and community-driven & have a highly engaged member base. Let us know how we can partner for your next activation by visiting our partner page or emailing us at info@visitfairgrounds.com.

I have a question that isn’t listed. Is there someone I can speak to?

Of course! Email our team at info@visitfairgrounds.com and we'll help you with whatever you need.